The 2017 HPFC Patient Survey Results
August 31, 2017
Every year the Board of Directors and Staff at Health Partners Free Clinic like to take a moment to stop and ask ourselves, “Are we really delivering the care and kindness that we think we are?”
In this vein, two years ago we decided to begin surveying ten percent of our population every year to capture their opinions of the care they received here at Health Partners. This survey is down anonymously and patients are encouraged to be completely honest. Take a moment to look over the 11 questions and responses below. All open-ended questions were quantified by the number of similar words and phrases used in the responses.